ABOUT

Servant and Transformational Change Leader

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While John advanced through a series of roles over the past 5 years, he has empowered business-critical enterprise banking operations with the ability to define metrics, create and govern workflows, analyze KPIs, optimize and control processes, and make data-informed decisions by continually renewing and advancing technologies.

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Proactively cultivating and strengthening strategic partnerships with senior executives and vendors, he led and mentored diverse teams comprised of developers, onshore & offshore, in designing, developing, customizing, and implementing standalone and integrated workflow, case and document management, and robotic process automation solutions.

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➜ Attained 99.5% uptime and dropped current mean time to recovery (MTTR) 75% for 150+ shared-services applications by standing up global 24X7 L1/L2 production support organization.

➜ Governed 7-figure spend, training and equipping teams with cutting-edge infrastructure and tools.

➜ Set-up monitoring systems and instituted rigorous incident management and root cause analysis protocols.

➜ Slashed new application time to market for business partners 80% and shortened enhanced functionality delivery time from as much as 6 months to continuous integration every 2-4 weeks by transitioning to an Agile/Scrum framework.

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30 Years of Industry Experience - Insurance, Telecommunications, HealthCare, Hospitality and Financial Services.

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BS - Montclair State University - Mathematics and Computer Science (Minor)

MBA - Marymount University - Information Management

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Advisory Board Member - Montclair State University  College of Science and Mathematics (CSAM) (2018 - Present).